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    what our customers say!
    what our customers say!

    We now have a system which is totally flexible and which will allow us to add new products without designing new labels. Under our old system, we had to maintain data in two different places. Now, there is no chance of data mismatches and, therefore, what our ERP system specifies is what we get.
    Martin Case information systems business analyst Numatic International.

    what our customers say!
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    AFTER SALES SUPPORT
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    After sales service and support makes GSM customers happy

    "GSM always went the extra mile to ensure the right product for the job, and to provide excellent backup and support.”

    Project Manager, FCO Global Passport Project

    At GSM Printer and Label Systems Ltd we are proud of our ability to provide first class after sales support for a full range of hardware and software. Our specialist technical team are very helpful and are always available to offer advice.

    HELPLINE: +44 ( 0) 1582 869007

    Hardware Maintenance

    GSM hardware suppliers have been carefully chosen. We insist that they offer a minimum one year return to base warranty although enhanced warranties are possible.
     
    On site repair and maintenance contracts are available for MISSION CRITICAL EQUIPMENT. These can be tailored to suit your application and budgetary requirements.
     
    Our maintenance contract options include 4 hour, 8 hour or 2 day response options with a loan machine provided if necessary.

    Software Support After Sales Support, Maintenance, Service

    Our support staff have detailed knowledge of the 'off the shelf' products that we provide. They can talk you through most problems. Fax and Email enquiries will also be answered promptly.
     
    All GSM bespoke software has a three-month bug fix warranty. We retain copies of our bespoke software and will help you free of charge during this three month period.

    Post warranty software support

    GSM can offer two different options for telephone software support on most off the shelf products as well as the bespoke software we write:

    • PREMIUM SUPPORT: Telephone help line, fax and e-mail support + DIAL IN MODEM.
    • STANDARD SUPPORT: Telephone help line, fax and e-mail support.

    Pay for your Printer Care by Direct Debit

    Spread the costs
    Paying your regular business costs by Direct Debit allows you to spread the cost over the period of your Printer Care Plan.
     
    Reduce your workload
    Direct Debit helps reduce the workload and paperwork in your finance department.

    It's guaranteed 
    You are protected by three important safeguards:

    • An immediate money back guarantee from your bank in the event of an error
    • Advance notice if the date or amount changes
    • The right to cancel at any time.

    Flexibility

    Paying by direct debit gives you the flexibility to change the options within your Printer Care Plan to suit your needs i.e. If output increases and the printer becomes critical to your production capability then you can change your care package to suit your new requirements.
     
    Discount on your price
    We are able to offer a 5% discount to our customers who take up the Direct Debit payment method.

    Call our technical services team to find out how GSM can help you. +44 ( 0) 1582 869007


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    GSM Printer & Label Systems Ltd Tel: +44 (0) 1582 869000